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Travel & Connectivity

Practical guidance for staying connected across borders — going back to China, dual-SIM setup, airport SIM cards, and international roaming strategies.

US Travel Phone Plans from $9: 7, 15, and 30-Day Options

US Travel Phone Plans from $9: 7, 15, and 30-Day Options

One Number, Two Countries: How One US Number Works in Both the US and China

Travel & Connectivity

One Number, Two Countries: How One US Number Works in Both the US and China

How to Keep Your US Phone Number Active When You’re in China

Travel & Connectivity

How to Keep Your US Phone Number Active When You’re in China

Going back to China? Your phone shouldn’t be the hard part

Travel & Connectivity

Going back to China? Your phone shouldn’t be the hard part

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Frequently Asked Questions

Why Panda?

At Panda Mobile, discover our simplicity helping you stay connected with your loved ones. Enjoy hassle-free activation and access to our low-cost monthly plan, keeping you in touch effortlessly. We ensure seamless connectivity no matter where you are, on the nation’s largest 5G network.

Ways to contact us?

We’re here to assist you! If you have any questions, feedback, or need support, feel free to reach out to us. Here are the ways you can get in touch:

Customer Support Email: For general inquiries, email us at [email protected] Our dedicated support team will respond promptly.
Phone Support: You can also give us a call at +1 (888) 222-6056.
Social Media: Follow us on social media for updates, promotions, and more! Find us on Instagram, Facebook and X.

Coverage, how to check our coverage area?

At Panda Mobile, we have the largest 5G network in the US for our valued customers. Our coverage area ensures that you can access our services conveniently. Here’s how you can check our coverage:

Coverage Map Locator: On the homepage, navigate to the Coverage Map section. You’ll find an interactive map that displays our network coverage. Simply enter your address or location to see if you fall within our service area. The map will highlight the regions where you can expect strong signal strength and seamless connectivity.
Color-Coded Representation: Our coverage map uses color codes to indicate signal strength. Zoom in on specific locations for detailed information on the type of coverage in that area.
Customer Support: If you have doubts or need assistance, feel free to contact our customer support team.

What SIM does Panda Mobile support?

Panda Mobile supports e-SIM (embedded SIM) and physical sims. Let’s explore what e-SIM is:

E-SIM (Embedded SIM): An eSIM is a SIM card that’s built into your smartphone and cannot be removed. Unlike traditional SIM cards, it’s programmable and physically connected (soldered) to your smartphone.
Activation: Instead of waiting for a new physical SIM card, you can activate an e-SIM directly on your phone when you scan our QR code.
Configuration: Your phone’s settings allow you to configure the eSIM, switch between lines, manage accounts, and even support multiple accounts if you’re a dual-SIM user.

How do I know if my device is e-SIM compatible?

Most devices nowadays are e-SIM compatible, making it easier than ever to manage your mobile connections. Start Your Journey Here to see if yours is compatible.

How much data do I need?

We understand that data needs can vary from person to person. However, with Panda Mobile, we provide unlimited talk, text, and mobile data* so you can leave those worries behind!

Experience worry-free connectivity. No limits, seamless streaming and browsing, support for work and play, and the peace of mind to stay connected effortlessly.

*Unlimited plan customers using >30GB/mo will experience lower speeds.

Can I get a new phone number or change my number after I am an active user?

Certainly! As an active user, you have the flexibility to either port in your current number or receive a new one. If you wish to keep your existing number, our system allows you to seamlessly transfer it to our service. On the other hand, if you prefer a new number, you will have the option to receive a new one.

How do I stop my service?

We understand that circumstances may change, and if you need to cancel or stop your service, the process is simple. Navigate to our customer portal by clicking on the “Sign In” tab on our website. Once logged in, navigate to “Manage Subscription,” within there, you will find all your account information and the option to deactivate or cancel your service.

How can I update my payment information?

Updating your payment information is a simple process. Start by clicking on “Log In” at the top of the homepage and entering your credentials. Once logged in, navigate to your account dashboard and find the “Manage Subscription” option. In your account portal, locate the “Payment Method” section. Here, you can choose to update your existing information or add a new card. If updating, enter the new details; if adding a new card, provide the required information.

How can I port in my phone number?

Porting in your phone number is a hassle-free process. If you would like to keep your current phone number, you will have the option to port in your number after signing up. To do so, you will need your account number and pin information from your previous carrier.

Am I able to make calls to those who are not in the US?

Currently, our service does not support direct international calls. However, there are alternative ways to make international calls using Wi-Fi calling or through popular apps like WhatsApp, Skype, Viber, and FaceTime. These applications leverage internet connectivity to enable seamless communication across borders. Feel free to explore these options to stay connected globally.