Panda Mobile | Premium mobile connectivity at affordable prices

Why Panda?

At Panda Mobile, discover our simplicity helping you stay connected with your loved ones. Enjoy hassle-free activation and access to our low-cost monthly plan, keeping you in touch effortlessly. We ensure seamless connectivity no matter where you are, on T-Mobile’s 5G network.

Ways to contact us?

We’re here to assist you! If you have any questions, feedback, or need support, feel free to reach out to us. Here are the ways you can get in touch:

Customer Support Email: For general inquiries, email us at help@pandamobile.com Our dedicated support team will respond promptly.
Phone Support: You can also give us a call at +1 (888) 222-6056.
Social Media: Follow us on social media for updates, promotions, and more! Find us on WeChat, Redbook, Instagram, and Facebook.
Help Center: Browse our Help Center for step-by-step guides, FAQs, and troubleshooting tips.

Coverage, how to check our coverage area?

At Panda Mobile, we are on the T-Mobile 5G network for our valued customers. Our coverage area ensures that you can access our services conveniently. Here’s how you can check our coverage:

Coverage Map Locator: On the homepage, navigate to the Coverage Map section. You’ll find an interactive map that displays our network coverage. Simply enter your address or location to see if you fall within our service area. The map will highlight the regions where you can expect strong signal strength and seamless connectivity.
Color-Coded Representation: Our coverage map uses color codes to indicate signal strength. Zoom in on specific locations for detailed information on the type of coverage in that area.
Customer Support: If you have doubts or need assistance, feel free to contact our customer support team.

What SIM does Panda Mobile support?

Panda Mobile supports e-SIM (embedded SIM) and physical sims. Let’s explore what e-SIM is:

E-SIM (Embedded SIM): An eSIM is a SIM card that’s built into your smartphone and cannot be removed. Unlike traditional SIM cards, it’s programmable and physically connected (soldered) to your smartphone.
Activation: Instead of waiting for a new physical SIM card, you can activate an e-SIM directly on your phone when you scan our QR code.
Configuration: Your phone’s settings allow you to configure the eSIM, switch between lines, manage accounts, and even support multiple accounts if you’re a dual-SIM user.

How do I know if my device is e-SIM compatible?

Most devices nowadays are e-SIM compatible, making it easier than ever to manage your mobile connections. Start Your Journey Here to see if yours is compatible.

How much data do I need?

We understand that data needs can vary from person to person. However, with Panda Mobile, we provide unlimited talk, text, and mobile data* so you can leave those worries behind!

Experience worry-free connectivity. No limits, seamless streaming and browsing, support for work and play, and the peace of mind to stay connected effortlessly.

*Unlimited plan customers using >30GB/mo will experience lower speeds.

Can I get a new phone number or change my number after I am an active user?

Certainly! As an active user, you have the flexibility to either port in your current number or receive a new one. If you wish to keep your existing number, our system allows you to seamlessly transfer it to our service. On the other hand, if you prefer a new number, you will have the option to receive a new one.

How do I stop my service?

We understand that circumstances may change, and if you need to cancel or stop your service, the process is simple. Navigate to our customer portal by clicking on the “Sign In” tab on our website. Once logged in, navigate to “Manage Subscription,” within there, you will find all your account information and the option to deactivate or cancel your service.

Important Note: Once your service is canceled, you may no longer be able to retrieve your phone number. If you’d like to keep your number, we recommend porting it out to another carrier before canceling. Starting a port-out process will automatically cancel your Panda Mobile subscription.

How can I update my payment information?

Updating your payment information is a simple process. Start by clicking on “Log In” at the top of the homepage and entering your credentials. Once logged in, navigate to your account dashboard and find the “Manage Subscription” option. In your account portal, locate the “Payment Method” section. Here, you can choose to update your existing information or add a new card. If updating, enter the new details; if adding a new card, provide the required information.

How can I port in my phone number?

Porting in your phone number is a hassle-free process. If you would like to keep your current phone number, you will have the option to port in your number after signing up. To do so, you will need your account number and pin information from your previous carrier.

Am I able to make calls to those who are not in the US?

Yes! We offer international calling and texting to 229+ countries so you can stay connected with those you love most anywhere.

Are there any hidden fees?

No, there are no hidden fees with Panda Mobile. The prices listed on our website are the total cost—whatever is shown for each plan is exactly what you’ll pay. There are no extra charges or unexpected fees, so you can enjoy peace of mind knowing exactly what you’re paying for.

What devices and SIM options are compatible with Panda Mobile?

Panda Mobile supports most eSIM-compatible devices and offers physical SIMs for added flexibility. To check if your phone supports eSIM, follow the steps in this helpful article.

Additionally, your device needs to be carrier unlocked for smooth activation. You can check if your phone is unlocked by following the steps in this article.

If your device is incompatible and you’re unable to activate your service, don’t worry—we’ll refund you, no questions asked.

Can I keep my current number?

Porting in your phone number is a hassle-free process. If you would like to keep your current phone number, you will have the option to port in your number after signing up. To do so, you will need your account number and PIN information from your previous carrier. You may also follow these steps here.

What happens if I miss a payment for my monthly subscription?

If your bill isn’t paid on time, your service will be paused. After 4 months with no payment, your account is canceled and your phone number will be lost.

Panda Mobile sends a reminder email three days before your bill is due, plus email and SMS alerts if a payment fails.

To avoid interruptions, keep your payment method updated and ensure your account has enough funds.

To update payment info, log in to your portal, click the profile icon, and select “Go to billing portal.” You can also check your next renewal date on your dashboard.

Can I use Panda Mobile while traveling internationally or make calls to those who are not in the US?

Yes! Panda Mobile now offers international calling and texting to 229+ countries, so you can stay connected with those you love most—no matter where they are.

International roaming and calling features are available on qualified plans, and you can activate these features directly through your portal or by contacting our Customer Support team for assistance.

Is there a Panda Mobile app?

As of now, we don’t have a mobile app for Panda Mobile, but we’re planning to build one in the future. In the meantime, you can still manage everything 100% online and through self-service. Whether it’s checking your account, updating your details, or managing your plan, the Panda Mobile Customer Portal gives you full control, with friendly support reps available if you ever need a hand.

For quick and easy access, you can add the Panda Mobile Portal as an app shortcut on your phone’s home screen. Simply follow the steps here to bookmark the customer portal website, and you’ll have it right at your fingertips with just a tap!

Can I add a new line or multiple lines?

Yes! Add a new line to your existing account for work, family, or personal use. Learn how to add more lines here.

Does Panda have a refund policy?

If you’re dissatisfied with your Panda Mobile service or notice any discrepancies on your bill, reach out to our support team to request a refund. Refunds are granted on a case-by-case basis, and we’ll carefully review your situation to ensure we resolve any issues fairly.

Feel free to contact us via email, chat, or phone – our team is here to assist you!

Your mobile partner for every adventure.

Why Panda

Built to support your journey.

Transparent Pricing

Globally Connected

Flexible Plans

Activate online, stress-free

Why Panda

Built to support your journey.

Transparent Pricing

Flexible Plans

Activate online, stress-free

Globally Connected

Panda Perks

🎉 Refer friends & get $5 off your bill!

Pause your Panda Mobile plan anytime

🌍 International Calling & SMS to 229+ Countries!

Dual number coming soon!

Our Plans

Unlimited Plus

$50/ mo

Unlimited

$35/ mo

Starter

$25/ mo

Light

$15/ mo

Stay Connected

Stay connected with Panda Mobile on T‑Mobile’s 5G network

Reliable 5G Connectivity

Nationwide T-Mobile Coverage

Do More with Panda Mobile

The Power of Panda Mobile, designed with you in mind.

Fair Pricing

Simple

Panda Perks

How getting set up works

Get connected in minutes

Step One

Choose a phone plan

Step Two

Check Compatibility

Step Three

Choose your phone number

Step Four

Activate plan online

Step Five

You’re Connected!

Step Six: Stay Flexible!

Need a break?

Check compatibility

Check your fit.

Make sure you’re covered.

See what kind of SIM you have.

Testimonials

What our customers are saying.

Frequently asked questions

Have questions? We've got answers.

The mobile carrier that travels with you.

Frequently Asked Questions

Built to
support your
journey.

Activate online, stress-free

Activate online, stress-free

Stay connected with Panda Mobile on T‑Mobile’s 5G network

Do More with
Panda Mobile

The mobile
carrier that
travels with you.