Designed for Air China travelers to the U.S.- Instant connectivity upon arrival — no store to visit
- Reliable nationwide U.S. coverage on the T - Mobile 5G network
- Free physical SIM delivery within China
- Unlimited calls & texts within U.S.
- International calls & messages to 229 countries
- 4 - month commitment required
- This promotion is jointly offered by Air China and Panda Mobile.
- The offer is valid for eligible Panda Mobile plans purchased through the Air China campaign page only.
- The offer cannot be combined with other promotions, discounts, or coupons.
- Physical SIM cards are shipped free of charge within mainland China and U.S. only. International shipping to other countries is not available.
- Panda Mobile reserves the right to modify, suspend, or terminate this promotion at any time without prior notice.
- In case of any disputes, Panda Mobile’s interpretation shall prevail.
Frequently asked questions
We've got answers.
Get answers to commonly asked questions about Panda Mobile and its features..
Why Panda?
At Panda Mobile, discover our simplicity helping you stay connected with your loved ones. Enjoy hassle-free activation and access to our low-cost monthly plan, keeping you in touch effortlessly. We ensure seamless connectivity no matter where you are, on largest 5G network.
How can I port in my phone number?
Porting in your phone number is a hassle-free process. If you would like to keep your current phone number, you will have the option to port in your number after signing up. To do so, you will need your account number and PIN information from your previous carrier. You may also follow these steps here.
Can I use Panda Mobile while traveling internationally or make calls to those who are not in the US?
Yes! Panda Mobile now offers international calling and texting to 229+ countries, so you can stay connected with those you love most—no matter where they are.
International roaming and calling features are available on qualified plans, and you can activate these features directly through your portal or by contacting our Customer Support team for assistance.
For a list of supported countries and more details, please refer to this article.
What happens if I miss a payment for my monthly subscription?
If your bill isn’t paid on time, your service will be paused. After 4 months with no payment, your account is canceled and your phone number will be lost.
Panda Mobile sends a reminder email three days before your bill is due, plus email and SMS alerts if a payment fails.
To avoid interruptions, keep your payment method updated and ensure your account has enough funds.
To update payment info, log in to your portal, click the profile icon, and select “Go to billing portal.” You can also check your next renewal date on your dashboard.
Ways to contact us?
We’re here to assist you! If you have any questions, feedback, or need support, feel free to reach out to us through any of the options below:
- Customer Support Email: For general inquiries, email us at [email protected]. Our dedicated support team will respond promptly.
- Phone Support: You can also give us a call at +1 (888) 222-6056.
- Social Media: Follow us on social media for updates, promotions, and announcements. Find us on WeChat, Redbook, Instagram, and Facebook.
- Help Center: Visit our Help Center to browse step-by-step guides, FAQs, and troubleshooting tips.