Help Center
24/7 bilingual customer support in both Mandarin and English.
How Can I Help?
Frequently asked questions
Frequently asked questions
Most commonly asked questions
authors
By Roger and 2 others · 8 articles
How to Guides
How to Guides
Step-by-step instructions for managing your account
authors
By Roger and 2 others · 16 articles
Troubleshooting
Troubleshooting
What to do when you experience issues
authors
By Roger and 1 other · 2 articles

Frequently asked questions

Have questions?
We've got answers.

Get answers to commonly asked questions about Panda Mobile and its features..

Why Panda?

At Panda Mobile, discover our simplicity helping you stay connected with your loved ones. Enjoy hassle-free activation and access to our low-cost monthly plan, keeping you in touch effortlessly. We ensure seamless connectivity no matter where you are, on largest 5G network.

How can I port in my phone number?

Porting in your phone number is a hassle-free process. If you would like to keep your current phone number, you will have the option to port in your number after signing up. To do so, you will need your account number and PIN information from your previous carrier. You may also follow these steps here.

Can I use Panda Mobile while traveling internationally or make calls to those who are not in the US?

Yes! Panda Mobile now offers international calling and texting to 229+ countries, so you can stay connected with those you love most—no matter where they are.

International roaming and calling features are available on qualified plans, and you can activate these features directly through your portal or by contacting our Customer Support team for assistance.

For a list of supported countries and more details, please refer to this article.

What happens if I miss a payment for my monthly subscription?

If your bill isn’t paid on time, your service will be paused. After 4 months with no payment, your account is canceled and your phone number will be lost.

Panda Mobile sends a reminder email three days before your bill is due, plus email and SMS alerts if a payment fails.

To avoid interruptions, keep your payment method updated and ensure your account has enough funds.

To update payment info, log in to your portal, click the profile icon, and select “Go to billing portal.” You can also check your next renewal date on your dashboard.

Still Need Help?
We’re here to help with 24/7 bilingual support in Mandarin and English.
How Can I Help?
img
Social Media
WeChat, Redbook (Xiaohongshu),
Instagram, and Facebook
img
Live Chat
(Link to live chat box
(or) insert the live chat box here)
img
Phone
+1 (888) 222 - 6056